Terms of Service

1Who we are

Blossom Host ("Blossom Host", "we", "us", "our") is a sole proprietorship in the State of California, United States, trading as Blossom Host and operating blossomhost.us and its subdomains.

"You" and "Customer" mean the person or entity that opens an account, places an order, or uses the Services. If you are agreeing on behalf of a company, you represent that you have authority to bind it, and "you" means that company.

Contact: ben@blossomhost.us · Discord

2Acceptance of these terms

By creating an account, placing an order, paying an invoice, or using any part of the Services, you agree to these Terms of Service (the "Terms") and to the documents incorporated into them by reference:

• the Acceptable Use Policy
• the Privacy Policy
• the Refund Policy
• the Service Level Statement

Together these form the entire agreement between us (the "Agreement"). If you do not agree to all of it, do not use the Services.

3Eligibility and accounts

To use the Services you must be at least 18 years old and legally able to enter into a binding contract. The Services are not offered to anyone under 18.

You must not use the Services if you are located in, ordinarily resident in, or acting on behalf of anyone in a country or territory subject to comprehensive United States sanctions, or if you appear on any United States government restricted-party list. You represent that neither of these applies to you, and you agree to tell us promptly if that changes.

Account security

• You are responsible for everything that happens under your account, including anything done by anyone you give access to, whether or not you authorised it.
• You must provide accurate registration information and keep it current. Accounts opened with false, borrowed, or stolen identity or payment details may be terminated immediately and without refund.
• You are responsible for safeguarding your passwords, SSH keys, API tokens, and server credentials. We are not liable for loss arising from credentials you disclosed, reused, committed to a repository, or failed to rotate.
• Tell us immediately at ben@blossomhost.us if you believe your account or a server has been compromised.

Our discretion to refuse service

We may decline any order, refuse to open an account, or decline to renew an existing service, for any lawful reason and without stating a reason. Where we decline before providing service, your sole remedy is a refund of amounts paid for that undelivered service.

We operate automated fraud and abuse controls, including limits on order velocity and on high-value orders from newly created accounts. These controls may decline an order that is in fact legitimate. If that happens, contact support and we will review it.

4The services

"Services" means the hosting and related products you order from us, which may include:

• Datacenter VPS — a virtual machine on shared physical hardware, with a dedicated IPv4 address.
• ISP-line VPS — a virtual machine assigned a dedicated IPv4 address on a business fibre connection rather than a datacenter range.
• Residential seats — a sandboxed tenancy on a rented machine on a residential connection, reached through our relay. This product is in beta; see the specific disclosures in section 4.2.
• Dedicated bare metal — a whole physical machine, hand-provisioned to an agreed specification.
• Add-ons — additional storage, additional IPv4 addresses, priority bandwidth, extra vCPU or RAM, and the Backup & Recover option.

The specification, price, and term of your Service are those shown at checkout or in the quote we give you, as applicable.

4.1 Shared resources and fair use

Except for dedicated bare metal, all Services run on shared physical hardware and shared network capacity. Advertised uplink figures describe the node's port capacity and are not a per-server dedicated allocation or a guaranteed rate. Published monthly transfer allowances are fair-use figures, not reserved capacity.

We may apply rate limits, transfer caps, and other technical controls to protect the stability of a node and the experience of other customers. If your usage materially degrades a shared node, we may throttle, suspend, or require you to move to a larger plan or to dedicated hardware.

4.2 Residential seats — specific disclosures

If you order a residential seat, you acknowledge and accept the following, which are material to the price:

• A seat is not a virtual machine. It is a syscall-jailed tenancy sharing a kernel with other tenants on the same machine. It provides strong process isolation but not a hypervisor trust boundary.
• The advertised memory figure is an address-space limit, not resident memory. Runtimes that reserve large virtual address space may fail to start below their reservation even at low real usage.
• The disk quota is a soft cap enforced on a sweep, not billing-grade metering.
• The underlying residential IP address can and does change. Your Blossom hostname is stable; the IP behind it is not. Do not hard-code or allowlist the raw IP.
• Inbound connectivity is limited to a fixed set of mapped ports, not the full port range.
• There is no console, no snapshot, and no rebuild-from-image function.
• Throughput through the relay is materially lower than throughput measured inside the box, and the relay is a single point of failure. The relay path is under active development and carries no availability or throughput commitment.

Beta Services may change, degrade, or be discontinued at any time. Where we discontinue a beta Service, we will refund the unused portion of any prepaid term as your sole remedy.

4.3 IP addresses

IPv4 addresses assigned to your Service are licensed to you for the duration of the Service and remain our property or that of our upstream providers. You acquire no ownership or portability rights in them. We may renumber your Service where operationally necessary, and we will give reasonable notice where practical.

IP reputation is a shared resource. If your use causes an address or range to be blocklisted, we may reclaim the address, and you are responsible for the delisting costs and any consequences to other customers under section 18.

5Fees, payment and taxes

All prices are in United States dollars. Services are prepaid: we provision after payment is confirmed, not before.

5.1 Payment methods

5.2 Crypto specifics

• The dollar amount is fixed at invoice creation. Exchange-rate movement between creation and confirmation is your risk.
• Network fees are yours. An invoice underpaid by more than the processor's tolerance is not a paid invoice, and provisioning does not start.
• We are not responsible for funds sent to an expired invoice, a wrong address, or the wrong chain. Recovery of such funds may be impossible and we do not undertake to attempt it.
• Where a refund of a crypto payment is due, we may issue it as account credit, or in cryptocurrency at the exchange rate on the refund date. We do not refund in fiat and we do not guarantee you receive the same nominal coin amount you sent.

5.3 Taxes

Prices exclude taxes. You are responsible for any sales, use, VAT, GST, withholding, or similar taxes arising from your purchase, other than taxes on our net income. If we are required to collect a tax, we will add it to your invoice.

5.4 Price changes

We may change prices at any time. A price change does not affect a term you have already prepaid; it applies from your next renewal. Where the increase affects a renewal, we will tell you before it takes effect and you may decline to renew.

5.5 Setup fees

One-time setup fees, including the dedicated bare-metal setup fee, are non-refundable once provisioning work has begun.

6Term, renewal, expiry and suspension

Your Service runs for the prepaid term you selected. What happens at the end of that term depends on how you pay.

• Stripe subscriptions renew automatically until you cancel. Cancel before the renewal date to avoid the next charge. Historical memberships continue under their existing provider renewal terms.
• Crypto and Zelle do not auto-renew. We send renewal reminders and a renewal invoice before expiry. If it is not paid, the Service expires.

6.1 The expiry ladder

Unless we agree otherwise in writing, an unpaid Service follows this sequence:

Notices are sent to the contact route associated with your account — Discord, Telegram, email, or your dashboard. Delivery failure caused by closed direct messages, a full or filtered mailbox, a blocked bot, or stale contact details does not extend the ladder. Keeping a working contact route is your responsibility.

6.2 Suspension for cause

We may suspend any Service immediately, without notice and without refund, where we reasonably believe:

• you have breached the Agreement, including the Acceptable Use Policy;
• the Service is being used unlawfully, or in a way that harms our network, our other customers, our upstream providers, or a third party;
• the Service is compromised, or is emitting attack, scanning, or spam traffic;
• payment has failed, been reversed, or is subject to a dispute; or
• suspension is necessary to comply with law or a demand from an upstream provider, registrar, or law enforcement.

Where circumstances allow, we will tell you why and give you a chance to fix it. Where they do not — active attack traffic, a legal demand, or an upstream ultimatum — we will act first and inform you afterwards. Suspension for cause does not pause or extend your billing term.

7Termination and data destruction

7.1 By you

You may cancel at any time from your dashboard, through the Stripe billing portal for Stripe subscriptions, through the original payment provider for a historical membership, or by opening a support ticket. Cancellation takes effect at the end of your current prepaid term. Refunds, if any, are governed solely by the Refund Policy.

7.2 By us, for cause

We may terminate your account and every Service on it immediately, without refund of any kind, if you materially breach the Agreement, if you use the Services unlawfully, if you initiate a chargeback (section 8), or if you have provided false identity or payment information.

7.3 By us, without cause

We may terminate any Service without cause on 30 days' notice. In that case we will refund the unused portion of your prepaid term on a pro-rata basis. That refund is your sole and exclusive remedy.

7.4 What termination means

On termination your right to use the Services ends immediately. Servers are destroyed, IP addresses are released and reassigned, and all data, snapshots, and configuration are permanently and irrecoverably deleted.

We have no obligation to retain, export, or return your data after termination, and no obligation to give you notice or an export window beyond the ladder in section 6.1. If you hold the Backup & Recover add-on, the retention window for that add-on is as described in the product and does not extend beyond it.

Sections 7.4, 8, 9, 10, 11, 15, 16, 17, 19 and 20 survive termination.

8Chargebacks, disputes and payment fraud

A chargeback, payment dispute, or reversal filed without first contacting us is a material breach of this Agreement. On notice of one:

• every Service on your account may be suspended or terminated immediately, with data destroyed under section 7.4;
• your account may be permanently closed and future orders refused, including orders placed under a different identity, payment method, or platform account;
• a $50 administrative fee per disputed transaction becomes immediately payable, representing our reasonable costs of responding, and is in addition to the disputed amount and any fee the processor charges us; and
• the disputed amount, that fee, and any other outstanding balance become immediately due, and we may refer them for collection and recover our reasonable costs of collection.

We will contest disputes we believe to be unfounded, and we will provide the processor, the issuing bank, and where appropriate law enforcement with the records held under our Privacy Policy — including account and order records, audit logs, IP addresses, provisioning and access records, and support correspondence — as evidence.

8.1 Fraudulent orders

Placing an order using a stolen, borrowed, or unauthorised payment instrument or identity, or obtaining Services by deception, is fraud. We terminate such accounts immediately without refund, retain and preserve the associated records, report the matter where warranted, and cooperate with card issuers, payment processors, and law enforcement. Nothing in this Agreement limits our right to pursue civil or criminal remedies.

8.2 Fraud screening and industry reporting

We use FraudRecord, a shared abuse database used across the hosting industry, to screen new orders for fraudulent activity and to report existing clients who violate these Terms. In the event of a violation, your information may be reported to FraudRecord in a non-identifying, anonymised form. Data is submitted and queried only as one-way cryptographic hashes; we do not send your name, email address, or IP address to FraudRecord in readable form, and FraudRecord cannot recover them from what we send.

We report only where there has been an actual violation of these Terms — a chargeback we consider fraudulent, a payment made with a stolen instrument, or deception in obtaining Services. We do not report customers for cancelling, for a genuine billing dispute, or for a declined payment.

8.3 Set-off

We may apply any credit, balance, or refund owed to you against any amount you owe us, including amounts under this section.

9Acceptable use

Your use of the Services is governed by the Acceptable Use Policy, which forms part of this Agreement. It sets out what you must not do with a Blossom Host server and what happens if you do.

We may update the Acceptable Use Policy from time to time to address new categories of abuse. The current version is always the one published at that address, and it applies from the moment it is posted.

You are responsible for the conduct of anyone you allow to use your Service, including your own end users and customers.

10Your content and your responsibilities

You retain all rights in the data, code, and content you place on the Services ("Your Content"). We claim no ownership of it.

You grant us only the limited, non-exclusive licence to host, copy, transmit, and process Your Content to the extent technically necessary to operate and support the Services, to perform backups you have purchased, and to comply with law.

You are solely responsible for:

• Your Content, and for holding all rights and permissions necessary for it;
• the security, patching, configuration, and administration of your server — you have full root or administrator access, and we do not manage, monitor, harden, or patch it for you;
• maintaining your own backups (see section 11);
• any licences required for software you install; and
• your compliance with every law and with every agreement you have with any third party. Whether a given use of your server is permitted by a service you connect to is a matter between you and that service, and it is your responsibility to determine and comply with it.

10.1 Our access

We do not routinely inspect the contents of your server. We may access it where necessary to provide or repair the Services, to investigate a suspected breach of the Agreement or a security incident, or to comply with law. Console access provided through your dashboard renders the server's screen output, which our staff may see while assisting you.

11Backups

Where you have purchased Backup & Recover, we will make reasonable efforts to maintain the restore points described in that product. Even then, backups are provided without warranty: we do not warrant that any given backup exists, is complete, is uncorrupted, or can be restored, and we accept no liability for a backup that fails. Restoration is a reasonable-efforts obligation, not a guaranteed outcome.

Backup coverage, if purchased, ends when the Service terminates, subject to any grace window stated in the product description.

12Software, operating systems and licences

We may make operating-system images and preinstalled software available to you as a convenience. Those images are provided as-is, and third-party software within them is licensed to you by its owner under its own terms, not by us.

You are responsible for ensuring you hold every licence your use requires, including for any Microsoft Windows operating system or other proprietary software supplied in or installed on your Service, and for using it within the scope of that licence. Where we describe an operating system as included or carrying no additional charge, that describes our pricing and is not a grant of licence, a sublicence, or a representation that your particular use is licensed. We give no warranty or indemnity as to third-party software licensing, and we may withdraw or change any image at any time.

You must not remove, disable, or circumvent any licensing, activation, or protection mechanism in software we supply.

All rights in our own platform — the site, dashboard, provisioning system, bots, APIs, documentation, and brand — remain ours. You get no licence to copy, resell, reverse-engineer, or create derivative works from them.

13Third-party services

Parts of the Services depend on third parties, including payment processors, upstream datacenters and connectivity providers, machine marketplaces, and the Discord and Telegram platforms. Those parties operate under their own terms and we do not control them.

We are not liable for a third party's acts, omissions, outages, price changes, policy changes, account actions, or discontinuation of service, even where the effect on you is total. Where a third party's action materially affects your Service, we will make reasonable efforts to migrate or replace it, and if we cannot, section 7.3 applies.

14Support

Support is provided in good faith through our Discord server, the Telegram bot, in-dashboard tickets, and email, during the hours we are actually available. We do not offer 24/7 support, guaranteed response times, or managed-server administration, and none is included in any plan.

Support covers the platform we operate: provisioning, networking, billing, and hardware. It does not extend to configuring, debugging, securing, or optimising the software you run inside your server. We may help with that as a courtesy, at our discretion, and any such help is given without warranty and at your risk.

We may decline to provide support to an account that is suspended, in arrears, or in breach of the Agreement, and we may end an interaction that is abusive toward our staff.

15Changes to the services and these terms

We may modify, add to, or discontinue any part of the Services. Where a change materially and adversely affects a Service you have prepaid, your remedy is to cancel and receive a pro-rata refund of the unused portion of that term.

We may amend this Agreement at any time by posting an updated version with a new effective date. For material changes we will make reasonable efforts to notify you in advance through your account contact route or a notice on the site. Changes take effect on the stated effective date, and your continued use of the Services after that date is your acceptance of them. If you do not accept a change, your remedy is to cancel before it takes effect.

16Disclaimers

The services, including all hardware, software, network capacity, operating-system images, backups, beta features, and support, are provided "as is" and "as available", with all faults and without warranty of any kind.

To the maximum extent permitted by law, we disclaim all warranties, express, implied, statutory, or otherwise, including any implied warranty of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and any warranty arising from course of dealing, usage, or trade practice.

Without limiting the above, we do not warrant that:

• the Services will be uninterrupted, timely, secure, or error-free;
• any particular level of uptime, throughput, latency, or performance will be achieved — see the Service Level Statement;
• data stored on or transmitted through the Services will not be lost, corrupted, or intercepted;
• any backup will exist or be restorable;
• an assigned IP address will be free of prior reputation, will remain unlisted by any third-party blocklist, or will be accepted, permitted, or treated in any particular way by any third-party service; or
• the Services will be suitable for your particular purpose, or will produce any particular result.

Performance figures, benchmarks, latency measurements, and capacity statements published by us are measurements or estimates for general guidance. They are not commitments and are not warranted.

17Limitation of liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business, goodwill, opportunity, anticipated savings, or for any loss, corruption, or destruction of data, in each case however caused and on any theory of liability, whether in contract, tort (including negligence), strict liability, or otherwise, and whether or not we were advised of the possibility of such damages.

Our total aggregate liability arising out of or relating to the agreement or the services, for all claims combined, will not exceed the amount you actually paid us for the affected service in the one (1) month immediately preceding the event giving rise to the claim.

These limits apply even if a limited remedy fails of its essential purpose. They do not apply to liability that cannot be excluded or limited under applicable law — including, in some jurisdictions, liability for fraud, for death or personal injury caused by negligence, or for gross negligence or wilful misconduct. Some jurisdictions do not allow certain exclusions or limitations, so parts of this section may not apply to you; in that case our liability is limited to the greatest extent the law permits.

You acknowledge that the pricing of the Services reflects this allocation of risk, that you have had the opportunity to obtain your own insurance and to maintain your own backups, and that we would not offer the Services at these prices without these limits.

17.1 Time limit on claims

Any claim arising out of or relating to the Agreement or the Services must be brought within one (1) year after the claim arose. A claim brought after that period is permanently barred, to the extent applicable law allows parties to shorten the limitation period.

18Indemnification

You will defend, indemnify, and hold harmless Blossom Host, its owner, staff, contractors, and suppliers from and against any claim, demand, action, proceeding, loss, liability, damage, fine, penalty, cost, or expense (including reasonable legal fees and the cost of responding to subpoenas, abuse complaints, and law-enforcement requests) arising out of or relating to:

• Your Content, or anything you or your users do with the Services;
• your breach of the Agreement, including the Acceptable Use Policy;
• your violation of any law or of any right of a third party, including intellectual property, privacy, and data-protection rights;
• any dispute between you and a third party, including a service you connected to using the Services; or
• damage to our reputation, our IP address ranges, or our relationships with upstream providers caused by your use.

We will notify you of any claim we seek indemnity for and may, at our option and your expense, assume its exclusive defence and control. You may not settle any claim in a way that imposes an obligation or admission on us without our written consent.

19Force majeure

We are not liable for any failure or delay caused by events beyond our reasonable control, including acts of God, natural disaster, fire, flood, power or cooling failure, network or internet failure, denial-of-service or other attack, hardware failure, war, terrorism, civil unrest, labour action, epidemic, government action, sanctions, changes in law, or the failure, suspension, price change, or discontinuation of service by any upstream provider, datacenter, marketplace, payment processor, or platform we depend on.

20Governing law and dispute resolution

This Agreement is governed by the laws of the State of California, United States, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

You and we submit to the exclusive jurisdiction of the state and federal courts located in California for any dispute arising out of or relating to the Agreement or the Services, and you waive any objection to venue or forum non conveniens in those courts. Either of us may bring a qualifying claim in small claims court instead.

20.1 Class action waiver

You and we each agree to bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The parties do not consent to class-wide or consolidated proceedings.

20.2 Jury trial waiver

To the extent permitted by law, you and we each waive any right to a trial by jury in any action arising out of or relating to the agreement or the services.

If either the class action waiver or the jury trial waiver is held unenforceable, that provision is severed and the remainder of this section 20 continues in force.

20.3 Before you file

Before starting a formal proceeding, you agree to give us written notice at ben@blossomhost.us describing the dispute and the relief you seek, and to allow 30 days to resolve it informally. Most disputes are resolved at this stage.

21General

Entire agreement. The Agreement is the entire understanding between us about the Services and supersedes all prior discussions, proposals, representations, and marketing statements. Marketing copy, benchmark figures, forum posts, chat messages, and support commentary do not vary the Agreement.

Order of precedence. If there is a conflict, a written quote or order form signed by us prevails over these Terms, and these Terms prevail over the other incorporated policies, except that the Acceptable Use Policy prevails on questions of permitted use.

No waiver. Our failure or delay in enforcing any provision is not a waiver of it. A waiver is effective only if given in writing.

Severability. If any provision is held invalid or unenforceable, it is modified to the minimum extent necessary to make it enforceable, or severed if it cannot be, and the rest of the Agreement continues in full force.

Assignment. You may not assign or transfer the Agreement or your account without our prior written consent; any attempt to do so is void. We may assign it freely, including to a successor entity — such as a company formed to continue this business — or in connection with a sale of assets.

Independent contractors. Nothing in the Agreement creates a partnership, joint venture, agency, franchise, or employment relationship.

No third-party beneficiaries. The Agreement is between you and us. No other person has any right to enforce it.

Notices. We may give notice through your dashboard, the contact route linked to your account (Discord, Telegram, or email), or a posting on the site. You give notice to us at ben@blossomhost.us. Notice is effective when sent.

Export control. You will comply with all applicable export control and sanctions laws and will not make the Services available to any restricted party or restricted destination.

Language. The English version of the Agreement governs. Any translation is provided for convenience only.